Medical Front Office Specialist - Patient Services & Billing

Southeast Orthopedic Specialists, LLC; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Monthly stipend for benefits

HSA with company match

401k after 6 months

Employee Assistance Program (EAP) 24/7

Paid time off & holidays

Employee appreciation events

Job summary

Southeast Orthopedic Specialists in Jacksonville, FL is seeking a Front Office Representative to deliver high-quality patient reception, scheduling, and billing support at our Riverside Clinic.

The role handles patient demographics, insurance verification, copay collection, and maintaining confidentiality while ensuring accurate records and smooth front-office operations.

We offer a comprehensive benefits package and a team-focused environment built around excellent customer service.

Qualifications

• Experience handling front-office duties including patient reception and scheduling.
• Ability to collect demographics, insurance information, and payments accurately.
• Knowledge of insurance verification and benefits is preferred.
• Commitment to confidentiality and professional conduct.

Responsibilities

• Greet and assist patients in a courteous manner.
• Instruct patients to complete medical history and forms; update accounts as needed.
• Collect demographics, insurance and payment information; verify accuracy.
• Explain financial responsibilities and insurance questions to patients.
• Schedule follow-up appointments and review insurance requirements.
• Maintain cash drawer; balance daily and secure handling of funds.

Skills

Customer service

Communication with physicians and staf

Relationship building

Education

High School diploma/GED

Job description

Southeast Orthopedic Specialists in Jacksonville, FL is seeking a Front Office Representative to deliver high-quality patient reception, scheduling, and billing support at our Riverside Clinic.

The role handles patient demographics, insurance verification, copay collection, and maintaining confidentiality while ensuring accurate records and smooth front-office operations.

We offer a comprehensive benefits package and a team-focused environment built around excellent customer service.