Medical Front Office Specialist

Nflsurgeons; Jacksonville (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Job summary

ENT Specialists of North Florida & Meier Plastic Surgery in St. Johns, FL, is seeking a professional Medical Front Office Specialist to be the first point of contact for patients.

You will handle check-in/check-out, scheduling, payments, and insurance verification in a fast-paced medical office. The ideal candidate has strong customer service, excellent communication, and the ability to multitask while maintaining confidentiality.

Qualifications

• High school diploma or equivalent preferred.
• 1 year EMR experience preferred.
• Experience with insurance verification, referrals, and prior authorizations preferred.
• Front desk/medical receptionist experience preferred.

Responsibilities

• Check-in and check-out patients accurately.
• Schedule, reschedule, and confirm appointments.
• Answer phones and assist patients with questions.
• Collect copays and payments per office policies.
• Verify patient demographics and insurance information.
• Maintain patient confidentiality and HIPAA compliance.
• Collaborate with providers and staff to ensure smooth daily operations.

Skills

Customer service

Communication

Multitasking

Organizational skills

Confidentiality

Computer proficiency

Education

High school or equivalent

Tools

Athena EMR

Job description

ENT Specialists of North Florida & Meier Plastic Surgery

Location: St. Johns, FL
Hours: Monday - Thursday, 7:30 AM- 4:30 PM, Friday, 7:30 AM – 1:00 PM

Pay: $17.00-$19.00 per hour

Position Summary

ENT Specialists of North Florida and Meier Plastic Surgery are seeking a professional, friendly, and detail-oriented Medical Front Office Specialist to join our team. This role serves as the first point of contact for patients and plays a critical role in creating an exceptional patient experience.

The Medical Front Office Specialist is responsible for patient check-in and check-out, scheduling appointments, answering phones, collecting payments, verifying insurance information, and communicating effectively with patients, providers, and staff. The ideal candidate is organized, customer-service oriented, and thrives in a fast-paced medical office environment.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• Develop and maintain proficiency in the Practice Management System.
• Greet patients courteously and professionally.
• Verify and update patient demographic and insurance information.
• Provide, collect, and review required patient forms and obtain necessary signatures.
• Answer incoming phone calls promptly and assist patients with scheduling, questions, and requests.
• Schedule, reschedule, and confirm patient appointments.
• Perform patient check-in and check-out processes accurately.
• Collect copays, balances, and other patient payments in accordance with office policies.
• Verify insurance eligibility and obtain authorizations and referrals as required.
• Assist with scanning, filing, data entry, photocopying, and other administrative tasks.
• Address patient concerns professionally and escalat*e issues when appropriate.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Collaborate with providers and staff to ensure efficient daily operations.

Qualifications

Preferred Experience

• Previous medical front office, medical receptionist, or healthcare customer service experience preferred.
• Experience with insurance verification, referrals, and prior authorizations preferred.
• Familiarity with electronic medical records (EMR) and practice management software preferred.
• Understanding of PPO, HMO, Medicare, and commercial insurance plans.

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a busy clinical environment.
• Strong organizational skills and attention to detail.
• Ability to maintain professionalism and confidentiality.
• Proficiency with computers, Microsoft Office, and office equipment.
• Ability to work independently and as part of a team.
• Communication Skills
• Attention to Detail
• Problem Solving
• Teamwork
• Professionalism
• Integrity
• Confidentiality
• Accountability
• Willingness to Learn and Grow
• Health Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)

Education:

• High school or equivalent (Preferred)

Experience:

• EMR Systems - Athena: 1 year (Preferred)
• Medical Receptionist: 1 year (Preferred)
• Insurance Verification: 1 year (Preferred)
• Obtaining Insurance Authorization: 1 year (Preferred)
• Check Patients In/Out: 1 year (Preferred)