Medical Front Office [Sinus Center]

North Florida Surgeons; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

North Florida Surgeons in Jacksonville is seeking a full-time front office team member to support patient intake, verify benefits, collect co-pays and schedule appointments. You will greet patients, check in/out, verify eligibility, and communicate benefits clearly to patients.

Prior healthcare experience and EMR familiarity are preferred. You should be dynamic, detail oriented, and possess strong interpersonal skills, with excellent verbal and written communication.

Qualifications

• Must be dynamic, energetic and detail oriented.
• Self-starter with strong interpersonal and organizational skills.
• Excellent verbal and written communication; able to multi-task.
• Complies with HIPAA, OSHA and office policies.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Prior medical experience with EMR/EHR and Availity; familiar with authorizations and eligibility.
• Superior customer service and courteous communication.
• Provide two professional references.

Responsibilities

• Welcome patients and assist with check-in/out.
• Schedule appointments per established protocols.
• Verify insurance benefits and eligibility; explain co-pays.
• Ensure referrals are obtained prior to visits.
• Post charges to patient accounts using CPT/ ICD10 codes.
• Collect co-pays, co-insurance and deductibles at service.
• Maintain orderly office routines and calendars.
• Answer calls and correspondence in a timely manner.
• Maintain personnel records and clinic calendars.

Skills

Front desk

Patient greeting

Insurance verification

Scheduling

CPT/ICD knowledge

MS Office

EMR experience

Customer service

Tools

Availity EMR

EMR/EHR system

Job description

Excellent opportunity available to join a busy progressive ear, nose, & throat surgery practice. We are seeking a full-time front office team member to join our Jacksonville location. This role provides front office team support which includes: greeting patients, check in/out, patient information verification, insurance verification, collect co-pays, and scheduling appointments.

Responsibilities to include:

• To welcome introduce patients into the practice by way of in-person visits, telephones, referrals, and electronic communications
• Schedules appointments following established office protocols
• Verifies patient insurance benefits, and eligibility and has clear understanding of co-payments, co-insurance, and deductibles
• Demonstrate ability to correctly communicate benefits to patients.
• Obtains and assures appropriate referrals are received prior to patient visits, including consultations (new and follow-up from hospital)
• Posts charges accurately to patient accounts utilizing prior basic knowledge of CPT Codes, ICD10 codes and modifiers
• Collect and post patient co-payments, co-insurance and deductibles at time of service as well as any patient outstanding balances.
• Establish performance standards for work assignments, monitor work status and progress including goals and objectives by aligning people and projects to achieve initiatives
• Maintain an orderly and efficient office routine by prioritizing work activities, evaluating effectiveness and modifying activities if necessary
• Answer patient calls, letters and other correspondence as appropriate in an acceptable time frame
• Maintain accurate personnel records and files pertaining to physician clinic and surgery calendars/schedules

Here's what you'll need:

• Must be dynamic, energetic, and detail oriented
• We are looking for a self-starter possessing strong interpersonal and organizational skills.
• The applicant must have excellent verbal and written communication skills and the ability to multi-task
• Complies with all Federal, State, HIPPA, and OSHA guidelines as well as organizational policies and procedures
• Proficiency in Microsoft office software, especially Excel, Outlook, Word
• Ability to support and implement new ideas and technology in daily workload to improve practice workflow
• Prior medical/healthcare experience with at least one major EMR/EHR system, Availity, and familiarity with methods involved in obtaining prior authorizations and insurance eligibility is preferred
• Must demonstrate superior customer service skills and communicating with patients in a courteous, professional, cooperative and respectful manner
• Must provide two professional references including preferred mode of contact.