Front Office Specialist

Gastro Florida; Palm Harbor (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Gastro Florida is seeking competent, conscientious, and service-oriented individuals to join our gastroenterology offices in the Tampa Bay area. You will support clinicians in exam rooms and perform front desk functions including check-in/check-out, billing, scheduling, and phone-related tasks.

Minimum requirements include a high school diploma and 2 years in a medical office, with EMR experience. Some openings may require Spanish fluency. A background check and drug screen are required.

Qualifications

• High school graduate with 2 years of medical office experience, including at least 1 year in a specialty practice.
• Some openings will require Spanish fluency.
• Utilized EMR / practice management systems.

Responsibilities

• Greet and check-in patients in a courteous manner.
• Check-out patients and collect remaining balances.
• Schedule office appointments and required procedures.
• Handle billing, scheduling, and telephone-related tasks.
• Maintain HIPAA compliance and assist with daily billing reconciliations.

Skills

Customer service

Attention to detail

Communication skills

HIPAA compliance

Spanish fluency (optional)

Education

High school diploma

Tools

EMR / Practice management systems

Job description

Gastro Florida is the largest gastroenterology group in Tampa Bay with over 65 providers and over 25 locations in Pinellas, Hillsborough, Pasco, Hernando and Polk counties. Gastro Florida offers G.I. screening & treatment, colon cancer prevention, non-surgical cancer intervention, IBD infusions & therapy, nutrition & weight loss services, monitoring between visits, pharmacy & pathology services, and the latest therapies, including clinical research, to provide an integrated patient experience. Our mission is to provide general and advanced/interventional gastroenterology services in an Affable, Affordable & Accessible manner for Accurate Answers.

We are seeking competent, conscientious, service-oriented individuals with strong character to work in one of our gastroenterology medical offices in Tampa Bay. This individual will predominantly be supporting the clinician in the exam rooms, as well as scribing along side the clinician. They will work under the direction of the division practice manager.

We are seeking a competent, conscientious, service-oriented individual with strong character to work in the front desk for one of our gastroenterology offices. This individual will check-in/out patients with a smile and perform billing/scheduling/telephone-related functions. He/She will work under the direction of the office's Practice Manager or his/her designee.

Minimum Requirements

High school graduate with 2 years of medical office experience, including at least 1 year in a specialty practice. Preference may be given to candidates who have work experience from employers that emphasize excellent customer service (e.g. Publix, Disney).

Some openings will require Spanish fluency.

Utilized EMR/practice management systems.

Role

Check-in

• Greet and arrive all patients in a courteous manner.
• Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current.
• Enter appropriate data into EMR.
• Collect any patient copayments and balances.
• Some practices may include rooming the patient in the clinic area.

Check-out

• Inquire if patient has any more questions from their visit. Alert supervisor if service recovery needed.
• Collect any co-insurance or balances not collected during check-in.
• Schedule follow-up appointments.

Scheduling

• Schedule office appointments and if applicable surgery facility procedures.
• Request PCP or referring doctor, authorization, office notes, and diagnosis codes related to the procedure(s).
• Respond to requests for medical records or other forms to be completed by providers.
• Recommend actions and strategies to improve patient access.

Additional Billing/Telephone

• Patient registration if scheduling new patient.
• Charge capture of physician services as necessary.
• Participate in patient financial assistance.
• Maintain current with HIPAA and other compliance training.
• Reconcile daily charges and payments received; and prepare daily bank deposit.
• Assist in collection efforts via phone.
• Triage incoming phone calls in an effective manner.

Other Duties as Assigned (~5%)

The corporate headquarters (CBO) is located in beautiful Feather Sound (Clearwater).

Criminal background and drug screening required as well as excellent professional references.