Practice Manager

Gastro Florida; Clearwater (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Gastro Florida seeks an experienced Office Manager to oversee daily clinical and billing operations across multiple offices in the Tampa Bay area, reporting to the division physicians and corporate office.

Candidates should have 5+ years in medical office management, Excel proficiency, and EMR experience. The role includes HR, compliance, scheduling, and business development activities to grow the practice while maintaining high patient care standards.

Qualifications

• Self-Starter with superior organizational skills and multi-tasking ability.
• Strong managerial, problem solving, and team-building capabilities.
• Budgeting, fiscal management, data analysis and business operations knowledge.
• HIPAA/Privacy compliance liaison responsibilities.
• Lean Six Sigma experience can substitute for some requirements.

Responsibilities

• Monitor patient touch-points and coordinate service improvements.
• Oversee patient satisfaction and service recovery efforts.
• Manage physician schedules to optimize capacity and patient experience.
• Ensure patient appointment and communication methods are effective.

Skills

Self-Starter

Managerial skills

Problem solving

Team building

Budgeting

Data analysis

Time management

Organizational skills

Attention to detail

HIPAA knowledge

Education

High school diploma or equivalent

College degree in health administration, business or related field

Lean Six Sigma experience

Tools

EMR systems

eCW knowledge

Job description

Gastro Florida is the largest gastroenterology group in Tampa Bay with over 65 providers and over 25 locations in Pinellas, Hillsborough, Pasco, Hernando and Polk counties. Gastro Florida offers G.I. screening & treatment, colon cancer prevention, non-surgical cancer intervention, IBD infusions & therapy, nutrition & weight loss services, monitoring between visits, pharmacy & pathology services, and the latest therapies, including clinical research, to provide an integrated patient experience. Our mission is to provide general and advanced/interventional gastroenterology services in an Affable, Affordable & Accessible manner for Accurate Answers.

We are seeking experienced, competent, conscientious, service-oriented individuals with strong character to manage one or more of our physician medical offices. This individual will manage day-to-day business, clinical and billing operations and be involved in practice growth planning. They will work under the direction of the division physicians and the Gastro Florida corporate office.

Minimum Requirements

High school graduate with 5 years of medical office experience, including at least 2 years of managing the office OR College graduate in health admin, business, or related field w/2 years of medical office management experience OR College graduate with 5 years of healthcare experience with supervisory experience.

Proficient in Excel and Microsoft Office products. Utilized EMR/practice management systems, eCW knowledge helpful.

Lean Six Sigma experience can substitute for some requirements.

Role

Patient Experience

• Ensure all patient touch-points are monitored for great service and constantly analyzed for improvement.
• Monitors patient satisfaction and coordinates service recovery efforts.
• Manages physician schedules to optimize capacity and the patient experience.
• Ensures patient appointment and communication methods are well-functioning.

Human Resources, Compliance, and Administration

• Performs human resource duties for the practice, including appropriate staffing, training, supervision, evaluation, and timely administration of corporate HR functions.
• Able to maintain a compliant environment for regulatory requirements and serves as HIPAA/Privacy Officer liaison.
• Tracks performance and recommends strategies to meet government incentives.
• Ensures facility is welcoming, hygienic, clean, and safe.
• Monitors equipment, inventory, and supplies; and interfaces with vendors and corporate office for value-based purchasing.

Billing

• Steward of efficient revenue cycle operations, including patient registration, authorizations, charge capture, coding, and collections for services rendered at the office, surgery center, and hospital that will require interfacing with payers, patients, facility, and corporate office.

Business Development & Planning

• Participates in planning, marketing, and business development of the practice, which includes strong communications with referring physicians and the community.
• Attends and contributes to corporate office meetings.
• Develop and/or maintain office policies and procedures to address above.

Demonstrated Knowledge and Skills

• Self-Starter with superior organizational skills; ability to multi-task, adapt to change, attention to detail, time management, and prioritize effectively.
• Strong managerial, problem solving, and team-building skills and demonstrate ability to motivate and empower direct and indirect reports.
• Excellent budgeting, fiscal management, data analysis, and business operations knowledge.
• Expert level knowledge and expertise in utilizing client database systems.
• Exhibit professional maturity, judgment, and objectivity.
• Possess a sensitivity towards the unique needs of individuals with low vision or blindness.

Physical Demands

• Ability to remain in a normal seated position regularly.
• Ability to move about independently, with occasional prolonged standing and occasional outdoor exposure at events.
• Ability to move and lift items, usually up to 25 lbs.
• Occasional travel is required.

The corporate headquarters (CBO) is located in beautiful Feather Sound (Clearwater).

Gastro Florida is committed to Affability, Affordability, Access, Answers, and Accuracy.

We are dedicated and working hard to become the best place to work and providing every team member the opportunity to be part of something bigger than just a job.

Criminal background and drug screening required as well as excellent professional references.