Front Office Assistant, Sr / GI - New Tampa

Orlando Health, Inc.; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Orlando Health Digestive Health Institute is seeking a Front Office Assistant Sr. to support ambulatory operations, including patient registration, scheduling, and referrals under supervision.

This role supports New Tampa GI and requires strong organizational skills and familiarity with medical office procedures. The position emphasizes accurate data handling, timely communications with patients and insurers, and maintaining a clean, efficient front desk environment.

Qualifications

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to demonstrate competent use of practice management system.
• Knowledge of ICD & CPT.
• Two years of experience in a medical office environment.

Responsibilities

• Adheres to and complies with Orlando Health policies and department standards.
• Answer telephone, take messages, file lab reports and medical records.
• Perform word processing and spreadsheet data.
• Handle charge entry and cash transactions.
• Act as liaison between physician, patient and insurers for referrals/authorizations.
• Maintain regular attendance and compliance with policies.

Skills

Typing 30 wpm

ICD & CPT knowledge

Medical office experience

Phone & message handling

Education

High School diploma or equivalent

Tools

Practice Management System

Job description

Position Summary

Orlando Health Digestive Health Institute

Job Title: Front Office Assistant Sr.

Schedule Hours: Monday - Friday 8:00am - 5:00pm

Department: New Tampa GI

Location: 14547 Bruce B Downs Blvd Tampa FL 33613

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement - Up to 5% employer match on retirement contributions.
• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

What You Will Do

• Adheres and assures cmpliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Qualifications

Qualifications

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.
• Two (2) years' experience in a medical office environment.

updated: 09/17/2026