Front Office Service Coordinator

Greater Fairbanks Chamber of Co; Fairbanks (AK); On-site; USD 28,000 - 40,000; Full time

Job summary

TDL Staffing in Fairbanks, AK is seeking a Front Office Service Coordinator to be the first contact for customers, coordinating daily office activities and supporting field operations. The role offers a full-time schedule Monday–Friday, 8:00 AM – 5:00 PM, with pay listed as $25.00/hour DOE in a busy service environment.

The ideal candidate will multitask, organize schedules, and maintain accurate records while delivering prompt, professional service to customers.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in a busy office, administrative support, or customer service.
• Proficiency with Microsoft Office (Word, Excel, and Outlook).
• Strong written and verbal communication skills.
• Excellent customer service, organizational, and multitasking abilities.

Responsibilities

• Answer incoming phone calls, emails, and customer inquiries professionally.
• Schedule routine and emergency service calls and provide backup scheduling support as needed.
• Provide customers with quotes, appointment information, and service updates.
• Support field technicians by communicating job details and responding to changing priorities.
• Create and maintain accurate customer records and service documentation.
• Confirm appointments and follow up with customers after services are completed.
• Process customer payments and perform general office administration, filing, and recordkeeping.
• Monitor office and field supply levels.
• Assist with additional administrative and office support duties as assigned.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Location: Fairbanks, AK
Pay: $25.00/hour DOE
Schedule: Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

TDL Staffing is seeking a highly organized and customer-focused Front Office Service Coordinator to join a busy Fairbanks service company. In this fast-paced role, you'll serve as the first point of contact for customers while coordinating daily office activities, supporting field operations, and helping ensure every customer receives prompt, professional service.

If you enjoy variety, thrive in a busy office, and take pride in keeping people, schedules, and information organized, this is an excellent opportunity to become an important part of a collaborative team. Every day brings new priorities, making this an ideal position for someone who enjoys multitasking, solving problems, and helping operations run smoothly.

Key Responsibilities

• Answer incoming phone calls, emails, and customer inquiries professionally
• Schedule routine and emergency service calls and provide backup scheduling support as needed
• Provide customers with quotes, appointment information, and service updates
• Support field technicians by communicating job details and responding to changing priorities
• Create and maintain accurate customer records and service documentation
• Confirm appointments and follow up with customers after services are completed
• Process customer payments and perform general office administration, filing, and recordkeeping
• Monitor office and field supply levels
• Assist with additional administrative and office support duties as assigned
• High school diploma or equivalent
• 1–2 years of experience in a busy office, administrative support, or customer service environment
• Proficiency with Microsoft Office (Word, Excel, and Outlook)
• Strong written and verbal communication skills
• Excellent customer service, organizational, and multitasking abilities
• Ability to prioritize changing demands while maintaining accuracy and professionalism
• Basic knowledge of plumbing or service industry terminology preferred
• Experience with scheduling or billing software preferred
• Background screening is part of the hiring process
• Support a drug-free work environment

Applicants never pay fees when applying with or working for TDL Staffing.

Have questions? Call our Fairbanks office at [phone]

TDL Staffing is an Equal Opportunity Employer (EOE).