Front Office Service Coordinator — Keep Service on Track

Greater Fairbanks Chamber of Co; Fairbanks (AK); On-site; USD 28,000 - 40,000; Full time

Job summary

TDL Staffing in Fairbanks, AK is seeking a Front Office Service Coordinator to be the first contact for customers, coordinating daily office activities and supporting field operations. The role offers a full-time schedule Monday–Friday, 8:00 AM – 5:00 PM, with pay listed as $25.00/hour DOE in a busy service environment.

The ideal candidate will multitask, organize schedules, and maintain accurate records while delivering prompt, professional service to customers.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in a busy office, administrative support, or customer service.
• Proficiency with Microsoft Office (Word, Excel, and Outlook).
• Strong written and verbal communication skills.
• Excellent customer service, organizational, and multitasking abilities.

Responsibilities

• Answer incoming phone calls, emails, and customer inquiries professionally.
• Schedule routine and emergency service calls and provide backup scheduling support as needed.
• Provide customers with quotes, appointment information, and service updates.
• Support field technicians by communicating job details and responding to changing priorities.
• Create and maintain accurate customer records and service documentation.
• Confirm appointments and follow up with customers after services are completed.
• Process customer payments and perform general office administration, filing, and recordkeeping.
• Monitor office and field supply levels.
• Assist with additional administrative and office support duties as assigned.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

TDL Staffing in Fairbanks, AK is seeking a Front Office Service Coordinator to be the first contact for customers, coordinating daily office activities and supporting field operations. The role offers a full-time schedule Monday–Friday, 8:00 AM – 5:00 PM, with pay listed as $25.00/hour DOE in a busy service environment.

The ideal candidate will multitask, organize schedules, and maintain accurate records while delivering prompt, professional service to customers.