Front Office Representative - Tanner Primary Care of West Paulding (Days)

Tanner; Georgia; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Tanner Primary Care of West Paulding is seeking a Front Office Representative to be the patient’s first contact in a busy local clinic in Temple, GA.

You will manage check-in/check-out, collect payments, post charges, schedule follow ups, answer phones, register new patients, and help patients with questions while maintaining accuracy and a friendly, professional demeanor.

This role requires excellent communication, basic computer skills, and the ability to multitask in a fast paced environment.

Qualifications

• High School Diploma or GED required.
• No prior work experience required.
• Excellent public relations skills and a professional demeanor when dealing with the public.
• Ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, patients, families, and third-party payers.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Detail oriented and able to switch-task.

Responsibilities

• Check-in and check-out duties.
• Enter charges, collect deductibles and coinsurances, post payments.
• Schedule follow-up appointments.
• Answer telephone, register new patients and make appointments.
• Maintain a high level of customer service and accuracy.
• Communicate proactively and assist patients with questions and requests.

Skills

Customer service

Communication

Teamwork

Multitasking

Computer skills

Professional appearance

Detail oriented

Initiative

Education

High School Diploma or GED

Job description

Front Office Representative - Tanner Primary Care of West Paulding (Days)

#26-1430

Temple, Georgia, United States

Job Description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion