Front Office Representative - Primary Care of Carrollton (Days)

Tanner; Carrollton, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Tanner Medical Group seeks a Front Office Representative for Primary Care in Carrollton to be the first contact for patients, handling check-in/check-out, scheduling, and billing tasks with accuracy.

Responsibilities include answering calls, registering new patients, and ensuring smooth patient flow. A high level of customer service and teamwork is essential in a fast-paced, friendly office environment.

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals.
• Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to read and write legibly with spelling accuracy.

Responsibilities

• Greet and check in patients; check out and collect payments as needed.
• Register new patients and schedule follow-up appointments.
• Answer phones and assist patients with questions and requests; maintain accurate records.

Skills

Customer service

Public relations

Communication skills

Teamwork

Detail oriented

Education

High School Diploma or GED

Job description

Front Office Representative - Primary Care of Carrollton (Days)

#26-1297

Job Description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion

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