Front Office Representative - Tanner Primary Care of West Paulding (Days)

Tanner Health; Temple (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Tanner Medical Group in Temple, GA invites applications for a front desk patient services role. You will handle check-in and check-out, collect deductibles, post payments, and schedule follow-ups while delivering courteous, accurate service.

The ideal candidate has high school education, strong communication skills, and the ability to multitask in a busy clinic environment. Training provided; healthcare setting experience preferred.

Qualifications

• High School Diploma or GED required.
• No prior work experience required.

Responsibilities

• Check-in and check-out duties, including posting charges and collecting deductibles.
• Schedule follow-up appointments and answer phone calls.
• Register new patients and assist with patient questions.
• Maintain high level of customer service and accuracy.
• Communicate proactively with patients and third-party payers.

Skills

Customer service

Healthcare experience

Public relations

Communication

Multitasking

Teamwork

Computer skills

Reading/writing

Attention to detail

Organizational skills

Initiative

Professional appearance

Decision making

Education

High School Diploma or GED

Job description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion