Front Office Representative - Primary Care of Carrollton (Days)

Tanner Health; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Tanner Medical Group in Carrollton, GA, seeks a friendly front desk associate to manage patient check-in and check-out, register new patients, and schedule follow-up visits. You will handle charging, collect deductibles, post payments, and answer calls with a professional demeanor.

Candidates should have a high school diploma or GED, no prior experience required, good public relations skills, and the ability to multitask in a fast-paced healthcare environment while maintaining accuracy.

Qualifications

• Education: High School Diploma or GED.
• Experience: No prior work experience required.
• One year of customer service experience preferred.
• Healthcare setting experience preferred.
• Excellent public relations skills with a professional demeanor.
• Ability to multitask and manage a fast-paced front-desk environment.
• Strong communication with patients and staff.

Responsibilities

• Check-in and check-out duties, including entering charges.
• Collect deductibles and coinsurances and post payments.
• Schedule follow-up appointments and answer telephone calls.
• Register new patients and assist with appointment bookings.
• Maintain high level of customer service and accuracy at all times.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Professional demeanor

Patient interaction

Education

High School Diploma or GED

Tools

EMR software

Computer literacy

Job description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion