Front Office & Patient Finance Navigator

HealthSource Chiropractic of Fort Worth; Fort Worth (TX); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Training & development

Job summary

HealthSource Chiropractic of Southwest Fort Worth is seeking a Front Office & Patient Financial Coordinator to deliver a warm, professional patient experience while confidently managing insurance, patient finances, appointments, and marketing follow-up.

This role requires a fast, organized candidate who follows through without reminders and helps grow a busy practice. Strong communication with patients and team is essential.

Qualifications

• Healthcare front-office experience preferred.
• Knowledge of insurance policies and patient workflows.
• Bilingual English/Spanish skills preferred.

Responsibilities

• Delivering a warm, professional and efficient patient experience.
• Managing a fast-paced front desk, including check-in, check-out, scheduling and phone communication.
• Responding quickly to new patient leads and converting inquiries into scheduled appointments.
• Verifying or understanding insurance benefits and communicating coverage and patient responsibility.
• Presenting care-plan financial options and helping patients select payment arrangements.
• Collecting payments, monitoring patient balances and following through on declined payments.
• Supporting authorizations, referrals, claim documentation and insurance follow-up.
• Maintaining accurate patient records and ensuring tasks are completed on time.
• Recovering missed appointments and helping prevent patients from falling out of care.
• Supporting reactivation campaigns, review requests, referral initiatives and community outreach.
• Tracking and executing marketing activities and documenting results.
• Identifying workflow problems and helping create better systems.

Skills

Front desk operations

Insurance coordination

Patient billing

Customer service

Bilingual English/Spanish

Job description

HealthSource Chiropractic of Southwest Fort Worth is seeking a Front Office & Patient Financial Coordinator to deliver a warm, professional patient experience while confidently managing insurance, patient finances, appointments, and marketing follow-up.

This role requires a fast, organized candidate who follows through without reminders and helps grow a busy practice. Strong communication with patients and team is essential.