Patient Experience & Front Desk Finance Lead

HealthSource® - America's Chiropractor; Fort Worth (TX); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

HealthSource Chiropractic of Southwest Fort Worth is seeking a Front Office & Patient Financial Coordinator to deliver a warm, professional patient experience while managing a fast-paced front desk, insurance, and payments. You will respond to new patient inquiries, verify benefits, present financial options, collect payments, and support referrals and follow-up in a growing chiropractic clinic.

The role emphasizes organization, attention to detail, and proactive problem-solving in a busy

Qualifications

• Experience in healthcare front-office required or preferred.
• Strong understanding of patient billing, insurance benefits and payment options.

Responsibilities

• Delivering a warm, professional and efficient patient experience.
• Managing a fast-paced front desk, including check-in, check-out, scheduling and phone communication
• Responding quickly to new patient leads and converting inquiries into scheduled appointments
• Verifying or understanding insurance benefits and clearly communicating coverage and patient responsibility
• Presenting care-plan financial options and helping patients select appropriate payment arrangements
• Collecting payments, monitoring patient balances and following through on declined payments
• Supporting authorizations, referrals, claim documentation and insurance follow-up
• Maintaining accurate patient records and ensuring tasks are completed on time
• Recovering missed appointments and helping prevent patients from falling out of care
• Supporting reactivation campaigns, review requests, referral initiatives and community outreach
• Tracking and executing assigned marketing activities and following through until results are documented
• Identifying workflow problems and helping create better systems
• Supporting additional administrative and office-management responsibilities as earned

Skills

Front desk efficiency

Bilingual English/Spanish

Customer service

Fast learner

Education

High School Diploma or equivalent

Tools

Insurance verification software

Scheduling software

Job description

HealthSource Chiropractic of Southwest Fort Worth is seeking a Front Office & Patient Financial Coordinator to deliver a warm, professional patient experience while managing a fast-paced front desk, insurance, and payments. You will respond to new patient inquiries, verify benefits, present financial options, collect payments, and support referrals and follow-up in a growing chiropractic clinic.

The role emphasizes organization, attention to detail, and proactive problem-solving in a busy