Front Office & Patient Financial Coordinator

HealthSource Chiropractic of Fort Worth; Fort Worth (TX); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Training & development

Job summary

HealthSource Chiropractic of Southwest Fort Worth is seeking a Front Office & Patient Financial Coordinator to deliver a warm, professional patient experience while confidently managing insurance, patient finances, appointments, and marketing follow-up.

This role requires a fast, organized candidate who follows through without reminders and helps grow a busy practice. Strong communication with patients and team is essential.

Qualifications

• Healthcare front-office experience preferred.
• Knowledge of insurance policies and patient workflows.
• Bilingual English/Spanish skills preferred.

Responsibilities

• Delivering a warm, professional and efficient patient experience.
• Managing a fast-paced front desk, including check-in, check-out, scheduling and phone communication.
• Responding quickly to new patient leads and converting inquiries into scheduled appointments.
• Verifying or understanding insurance benefits and communicating coverage and patient responsibility.
• Presenting care-plan financial options and helping patients select payment arrangements.
• Collecting payments, monitoring patient balances and following through on declined payments.
• Supporting authorizations, referrals, claim documentation and insurance follow-up.
• Maintaining accurate patient records and ensuring tasks are completed on time.
• Recovering missed appointments and helping prevent patients from falling out of care.
• Supporting reactivation campaigns, review requests, referral initiatives and community outreach.
• Tracking and executing marketing activities and documenting results.
• Identifying workflow problems and helping create better systems.

Skills

Front desk operations

Insurance coordination

Patient billing

Customer service

Bilingual English/Spanish

Job description

Front Office & Patient Financial Coordinator

We're not looking for just another front-desk employee, we're looking for a rockstar.

HealthSource Chiropractic of Southwest Fort Worth is a rapidly growing chiropractic and progressive rehabilitation clinic seeking an exceptional Front Office & Patient Financial Coordinator.

This is a key position for someone who is fast, highly organized, exceptionally detail-oriented, and energized by helping a busy practice grow. You must be the kind of person who follows through without repeated reminders, notices what needs attention, and takes pride in getting every detail right.

Our ideal candidate can provide an outstanding patient experience while confidently managing insurance, patient finances, administrative responsibilities, and marketing follow-up.

What You’ll Own

• Delivering a warm, professional and efficient patient experience
• Managing a fast-paced front desk, including check-in, check-out, scheduling and phone communication
• Responding quickly to new patient leads and converting inquiries into scheduled appointments
• Verifying or understanding insurance benefits and clearly communicating coverage and patient responsibility
• Presenting care-plan financial options and helping patients select appropriate payment arrangements
• Collecting payments, monitoring patient balances and following through on declined payments
• Supporting authorizations, referrals, claim documentation and insurance follow-up
• Maintaining accurate patient records and ensuring tasks are completed on time
• Recovering missed appointments and helping prevent patients from falling out of care
• Supporting reactivation campaigns, review requests, referral initiatives and community outreach
• Tracking and executing assigned marketing activities and following through until results are documented
• Identifying workflow problems and helping create better systems
• Supporting additional administrative and office-management responsibilities as earned

Experience That Would Make You Stand Out

• Chiropractic, medical, dental, physical therapy or other healthcare front-office experience
• Knowledge of chiropractic insurance policies and patient workflows
• Experience with VA Community Care referrals, authorizations or documentation
• Personal injury experience, including communication with attorneys, adjusters and patients and PI referrals
• Experience presenting financial options, collecting payments or discussing treatment costs
• Marketing, sales, business development or community-outreach experience
• Strong relationships or involvement within the Fort Worth or Benbrook community
• Bilingual English/Spanish skills
• Experience in a growing small business where team members take ownership beyond their basic job descriptions

Chiropractic experience is a major plus, but character, capability and follow-through matter most.

You May Be Our Rockstar If You:

• Work quickly without sacrificing accuracy
• Are exceptionally organized and detail-oriented
• Follow through and close loops without being chased
• Remain calm, positive and resourceful during busy periods
• Communicate confidently and professionally with patients
• Are comfortable discussing money and collecting payment
• Can prioritize multiple responsibilities without losing track of details
• Take initiative while still following established policies and procedures
• Enjoy marketing, building relationships and helping a business grow
• Are dependable, coachable and accountable
• Think like an owner and consistently look for ways to improve the patient experience and the practice

What We Offer

• A meaningful role in a growing, patient-focused healthcare business
• The opportunity to make a visible impact on the success of the clinic
• Training and professional development
• A supportive, collaborative team environment
• Opportunities for increased responsibility based on demonstrated performance
• Employee chiropractic and wellness benefits
• Competitive compensation based on experience and demonstrated ability

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Schedule: Requires some flexibility. Tentative schedule could be Midday-Close Monday, Tuesday, and Friday open to close Thursday, and a couple Saturdays/month

Compensation: $21–$23 per hour, based on directly relevant experience with opportunities for performance-based growth as responsibilities and results increase. PTO, paid holidays, etc.

Location: Southwest Fort Worth/Benbrook area

We are being highly selective. We will only add this position when we find someone who brings the speed, accuracy, ownership and energy our patients and team deserve.

HealthSource Chiropractic of Southwest Fort Worth is an equal opportunity employer.