Customer Relations Specialist

Compass Health, Inc.; Odessa (MO); On-site; USD 25,000 - 26,000; Full time

Job summary

Compass Health, Inc. seeks a Customer Relations Specialist to be the welcoming face of our Odessa clinic and support front office operations in a fast-paced healthcare setting.

You will greet patients, manage check-in/check-out, verify insurance and demographics, and collect co-pays while supporting day-to-day clinic activities. Strong communication and organization are essential for success in this role.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.
• Basic computer and data entry skills are expected.

Responsibilities

• Greet patients and provide friendly service at each visit.
• Manage appointment check-in/check-out and verify insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones,Direct messages, and assist with scheduling.
• Keep front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed and maintain HIPAA compliance.

Skills

Customer service experience

Communication skills

Organizational skills

Data entry/computer skills

Education

High School Diploma or GED

Job description

Customer Relations Specialist

Department: Front Office Support

Employment Type: Full Time

Location: Odessa - US Highway 40

Reporting To: Heather Ralston

Compensation: $18.39 / hour

Description

Be the welcoming face and first point of contact for our organization-and help create a positive experience for every visitor and caller. Schedule: Monday - Friday 9:00am-6:00pm. 40 hours weekly. Candidate must be flexible with schedule.

Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently. This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

• Greet patients and provide excellent customer service at every visit


• Manage appointment check-in/check-out, including verifying insurance and demographics


• Collect co-pays and complete necessary paperwork


• Answer phones, direct messages, and assist with scheduling


• Keep the front office and waiting areas organized and welcoming


• Enter data accurately into electronic health records (EHR)


• Travel to nearby clinic locations as needed


• Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise

• High School/GED preferred


• At least one year experience in customer service required


• A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:

• Possesses strong communication and organizational skills


• Is comfortable in a high-traffic, patient-facing role


• Is detail-oriented with basic computer and data entry skills


• Willing to travel locally between clinic sites if needed.