Front Office Patient Experience Specialist

CaroMont Health; Gastonia (NC); On-site; USD 31,000 - 42,000; Full time

Job summary

CaroMont Health seeks a Front Office Specialist to greet patients, answer calls, and deliver excellent customer service in a fast-paced environment.

You will collect co-pays, schedule appointments, update demographics, obtain referrals/pre-certifications, and perform clerical duties while maintaining strict patient confidentiality and a professional demeanor. You will liaise with physicians, office staff and insurance providers to ensure smooth patient flow.

Qualifications

• High School diploma or equivalent with at least 6 months customer service experience.
• Medical Office experience preferred.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome patients and provide excellent customer service.
• Answer phones and assist patients with appointments.
• Collect co-pays and handle payments.
• Update patient demographics and obtain referrals/pre-certifications.
• Perform clerical duties and maintain confidentiality.

Skills

Customer service

Communication

Interpersonal skills

Confidentiality

Education

High School diploma or equivalent

Job description

CaroMont Health seeks a Front Office Specialist to greet patients, answer calls, and deliver excellent customer service in a fast-paced environment.

You will collect co-pays, schedule appointments, update demographics, obtain referrals/pre-certifications, and perform clerical duties while maintaining strict patient confidentiality and a professional demeanor. You will liaise with physicians, office staff and insurance providers to ensure smooth patient flow.