Patient Service Specialist

CaroMont Health; Gastonia (NC); On-site; USD 31,000 - 42,000; Full time

Job summary

CaroMont Health seeks a Front Office Specialist to greet patients, answer calls, and deliver excellent customer service in a fast-paced environment.

You will collect co-pays, schedule appointments, update demographics, obtain referrals/pre-certifications, and perform clerical duties while maintaining strict patient confidentiality and a professional demeanor. You will liaise with physicians, office staff and insurance providers to ensure smooth patient flow.

Qualifications

• High School diploma or equivalent with at least 6 months customer service experience.
• Medical Office experience preferred.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome patients and provide excellent customer service.
• Answer phones and assist patients with appointments.
• Collect co-pays and handle payments.
• Update patient demographics and obtain referrals/pre-certifications.
• Perform clerical duties and maintain confidentiality.

Skills

Customer service

Communication

Interpersonal skills

Confidentiality

Education

High School diploma or equivalent

Job description

Job Summary: Provides front office support duties including, but not limited to: greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned. Communicates and models mission and values of CaroMont Health.

Qualifications: High School diploma or equivalent with at least 6 months customer service experience required. Medical Office experience preferred. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills as well as knowledge of medical practice operations. Requires interpersonal skills necessary to function as liaison between physicians, office staff, patients and their family members. Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers. Must be able to handle a fast-paced environment in a confident professional manner. Must be a self-motivator, possessing a high level of judgment skills an initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential. Requires understanding of and the ability to maintain strict patient confidentiality.

EOE AA M/F/Vet/Disability