Patient Services Specialist II - Appointment Scheduler

CaroMont Health; Gastonia (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

CaroMont Orthopedic and Sports Medicine Gastonia is seeking a professional to provide front office support, warmly greet patients, answer calls, collect co-pays, schedule appointments, and maintain patient records. You will coordinate referrals and pre-certifications, uphold confidentiality, and contribute to a positive patient experience in a fast-paced clinic environment.

This full-time role aligns with the CaroMont Health network and offers a stable schedule (8:00 AM - 5:00 PM) in Gastonia,

Qualifications

• High school diploma or equivalent with at least 3 years medical office experience.
• Excellent customer service and communication skills.
• Ability to read, write, follow instructions and maintain confidentiality.

Responsibilities

• Greet and assist patients in-person and by phone.
• Collect co-payments and schedule appointments.
• Update patient demographics and maintain records.
• Obtain referrals and pre-certifications as required.
• Perform clerical duties and support front office operations.

Skills

Excellent customer service

Excellent communication skills

Scheduling appointments

Computer experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CaroMont Medical Group Specialty

CaroMont Orthopedic and Sports Medicine Gastonia

Full Time

8:00 AM - 5:00 PM

Job Summary:

Provides front office support duties including, but not limited to: greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned. Communicates and models mission and values of CaroMont Health .

Qualifications:

High school diploma or equivalent required with at least 3 years medical office experience. Computer experience required. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills as well as knowledge of medical practice operations. Requires interpersonal skills necessary to function as liaison between providers, office staff, patients and patient’s family members. Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers. Must be able to handle a fast-paced environment in a confident professional manner. Must be a self-motivator, possessing a high level of judgment skills an initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential. Requires understanding of and the ability to maintain strict patient confidentiality