Patient Services Specialist I

CaroMont Health; Gastonia (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

CaroMont Medical Group - CaroMont Neurology is seeking a full-time Front Office Assistant in Gastonia, NC. The role supports patient intake, scheduling, and payments in a fast-paced neurology clinic.

Responsibilities include greeting patients, processing referrals, and maintaining accurate demographics while upholding confidentiality and compassionate customer service.

Qualifications

• High School diploma or equivalent required.
• At least six months of customer service experience.
• Strong communication and interpersonal skills in a medical office setting.

Responsibilities

• Greet and assist patients at the front desk.
• Schedule appointments and process referrals/pre-certifications.
• Collect co-pays and maintain accurate patient demographics.

Skills

Customer service

Communication

Interpersonal skills

Medical office operations

Education

High School diploma

Job description

CaroMont Medical Group - CaroMont Neurology

Full Time

8:00 AM - 5:00 PM

Job Summary:

Provides front office support duties including, but not limited to: greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned. Communicates and models mission and values of CaroMont Health.

Qualifications:

High School diploma or equivalent required. Six months customer service experience required. Computer experience required. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills as well as knowledge of medical practice operations. Requires interpersonal skills necessary to function as liaison between providers, office staff, patients and patient’s family members. Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers. Must be able to handle a fast-paced environment in a confident professional manner. Must be a self-motivator, possessing a high level of judgment skills an initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential. Requires understanding of and the ability to maintain strict patient confidentiality .