Patient Service Coordinator - Front Desk & Care Access

Advocate Health Care; Charlotte (NC); Presencial; USD 29.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base pay within range

Annual raises based on performance

Health and welfare benefits

401(k) with employer match

Educational assistance

Paid time off

Flexible spending accounts

Parental leave

Descripción de la vacante

Advocate Health Care in Charlotte, NC seeks a Patient Service Specialist to deliver exceptional front-end customer service and perform essential registration, scheduling and insurance verifications in a fast-paced office.

You will handle patient information with confidentiality, assist with billing where needed, and support the clerical team while encouraging use of front-end technology to improve the patient experience. 40-hour week, benefits eligible.

Formación

• High school diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software and front desk practice preferred.

Responsabilidades

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Interact with patients and families in sensitive situations with strong interpersonal skills
• Demonstrates critical thinking and teamwork with minimal supervision
• Manage patient registration, insurance verification, scheduling, billing, and arrival/departure desk activities
• Encourage patient utilization of front-end technology during registration
• Enter and maintain confidential patient information including insurance and billing data
• Assist billing functions and direct to appropriate billing office
• Demonstrates knowledge of emergency codes and applicable healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Conocimientos

Customer relations experience

Front desk practice experience

Computer experience

Educación

High School Diploma or GED

Herramientas

Medical Records Software

Descripción del empleo

Advocate Health Care in Charlotte, NC seeks a Patient Service Specialist to deliver exceptional front-end customer service and perform essential registration, scheduling and insurance verifications in a fast-paced office.

You will handle patient information with confidentiality, assist with billing where needed, and support the clerical team while encouraging use of front-end technology to improve the patient experience. 40-hour week, benefits eligible.