Patient Experience & Front Desk Specialist

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Concord (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CEENTA in the Carolinas is seeking a friendly Patient Representative (Front Desk) to provide exceptional customer service and administrative support in our busy clinical offices. You will guide patients through check-in and check-out, verify insurance, schedule visits, collect co-pays, and help maintain smooth clinic flow while upholding CEENTA standards of compassionate care.

Strong communication, EMR proficiency, and a professional, detail-driven approach are essential; prior medical office

Qualifications

• High school diploma or equivalent is required; an associate degree or higher is preferred.
• 3+ years in customer service or a patient-facing medical office role preferred.
• Strong communication skills—professional, clear, and courteous.
• Proficiency with EMR systems, Microsoft Office, and standard office equipment.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Ability to handle confidential information professionally.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system; monitor and return messages promptly.
• Process check-out, collect co-pays and balances, and help patients understand statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Keep lobby and patient areas clean and organized.
• Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.
• Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.

Skills

Communication

EMR proficiency

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

CEENTA in the Carolinas is seeking a friendly Patient Representative (Front Desk) to provide exceptional customer service and administrative support in our busy clinical offices. You will guide patients through check-in and check-out, verify insurance, schedule visits, collect co-pays, and help maintain smooth clinic flow while upholding CEENTA standards of compassionate care.

Strong communication, EMR proficiency, and a professional, detail-driven approach are essential; prior medical office