Front Desk Patient Services Specialist

CaroMont Health; Gastonia (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

CaroMont Orthopedic and Sports Medicine Gastonia is seeking a professional to provide front office support, warmly greet patients, answer calls, collect co-pays, schedule appointments, and maintain patient records. You will coordinate referrals and pre-certifications, uphold confidentiality, and contribute to a positive patient experience in a fast-paced clinic environment.

This full-time role aligns with the CaroMont Health network and offers a stable schedule (8:00 AM - 5:00 PM) in Gastonia,

Qualifications

• High school diploma or equivalent with at least 3 years medical office experience.
• Excellent customer service and communication skills.
• Ability to read, write, follow instructions and maintain confidentiality.

Responsibilities

• Greet and assist patients in-person and by phone.
• Collect co-payments and schedule appointments.
• Update patient demographics and maintain records.
• Obtain referrals and pre-certifications as required.
• Perform clerical duties and support front office operations.

Skills

Excellent customer service

Excellent communication skills

Scheduling appointments

Computer experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CaroMont Orthopedic and Sports Medicine Gastonia is seeking a professional to provide front office support, warmly greet patients, answer calls, collect co-pays, schedule appointments, and maintain patient records. You will coordinate referrals and pre-certifications, uphold confidentiality, and contribute to a positive patient experience in a fast-paced clinic environment.

This full-time role aligns with the CaroMont Health network and offers a stable schedule (8:00 AM - 5:00 PM) in Gastonia,