Front Office & Patient Experience Lead

South Sound Physical & Hand Therapy; Edmonds (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid time off

401K with match

Medical plan

Dental plan

Vision plan

HSA/FSA

Job summary

IRG Physical & Hand Therapy is seeking a Front Office Coordinator to support patient scheduling, communications, and front desk operations in a fast-paced clinic. You will help optimize referrals, process payments, and assist with insurance authorizations while upholding HIPAA standards.

Join a local, patient-centered team focused on growth, community involvement, and a supportive, upbeat culture with opportunities for professional development and career advancement.

Qualifications

• Customer-facing experience preferred.
• Ability to build rapport and communicate clearly.
• Familiar with HIPAA and privacy practices.

Responsibilities

• Front desk duties including greeting patients and phone handling.
• Manage appointment scheduling and referrals.
• Process payments and insurance authorizations.
• Support patient experience and drive KPIs.

Skills

People skills

Multitasking

Empathy

Tech savvy

Education

High school diploma

Bachelor's degree preferred

Job description

IRG Physical & Hand Therapy is seeking a Front Office Coordinator to support patient scheduling, communications, and front desk operations in a fast-paced clinic. You will help optimize referrals, process payments, and assist with insurance authorizations while upholding HIPAA standards.

Join a local, patient-centered team focused on growth, community involvement, and a supportive, upbeat culture with opportunities for professional development and career advancement.