Front Office Coordinator: Elevate Patient Experience

South Sound Physical & Hand Therapy; Mill Creek (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Student loan assistance

Career advancement opportunities

Health benefits

401K matching

Paid time off

Continuing education funds

HSA/FSAs

Long-term disability

Life and AD&D insurance

Job summary

IRG Physical & Hand Therapy in Washington state is seeking a Front Office Coordinator to join our team. You will manage appointments, answer calls, process referrals, collect payments, and obtain insurance authorizations while helping enhance the patient experience in a fast-paced, friendly clinic.

We offer a local, therapist-owned environment with opportunities for career growth, support for continuing education, and a benefits package including health, dental, vision, 401(k) matching, and paid

Qualifications

• High school diploma; Bachelor's degree preferred.
• 2+ years in a customer-facing role.
• HIPAA knowledge and compliance familiarity.

Responsibilities

• Optimize patient appointment schedules.
• Manage all incoming phone calls and referrals.
• Process and convert new referrals and collect time-of-service payments.
• Obtain insurance authorizations as needed.
• Learn KPIs and benchmarks driving clinic success and patient outcomes.

Skills

People skills

Customer service

Tech savvy

Communication

Education

High school diploma

Bachelor's (preferred)

Tools

EMR software

Microsoft Office

Job description

IRG Physical & Hand Therapy in Washington state is seeking a Front Office Coordinator to join our team. You will manage appointments, answer calls, process referrals, collect payments, and obtain insurance authorizations while helping enhance the patient experience in a fast-paced, friendly clinic.

We offer a local, therapist-owned environment with opportunities for career growth, support for continuing education, and a benefits package including health, dental, vision, 401(k) matching, and paid