Front Office & Patient Experience Coordinator — Growth & Impact

IRG Physical & Hand Therapy; Edmonds (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401K with employer match

Paid Time Off

Paid holidays and sick leave

Continued Education Funds

Student Loan Repayment Program

Job summary

IRG Physical & Hand Therapy in WA is growing and seeking a Front Office Coordinator to join a team that values work/life flexibility, a supportive culture, and professional growth opportunities.

You will optimize patient appointment schedules, handle calls, process referrals, collect payments, and secure insurance authorizations, while learning KPIs to boost patient experience and clinic success.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 2+ years in a customer-facing role.
• Knowledge of HIPAA laws and compliance regulations.

Responsibilities

• Schedule patient appointments and manage calendars.
• Handle incoming calls and referrals.
• Collect time-of-service payments and obtain insurance authorizations.
• Support patient experience and drive KPIs.

Skills

Customer service

Communication

Empathy

Multitasking

Tech savvy

Relationship building

Education

High school diploma

Bachelor's degree (preferred)

Tools

EMR

Microsoft Office Suite

Job description

IRG Physical & Hand Therapy in WA is growing and seeking a Front Office Coordinator to join a team that values work/life flexibility, a supportive culture, and professional growth opportunities.

You will optimize patient appointment schedules, handle calls, process referrals, collect payments, and secure insurance authorizations, while learning KPIs to boost patient experience and clinic success.