Front Office Coordinator – Patient Experience Specialist

IRG Physical and Hand Therapy; Ellensburg (WA); Vor Ort; USD 25.000 - 34.000; Vollzeit

Benefits dieser Stelle

Student loan assistance

Career advancement opportunities

Full benefits package

401k matching

Paid time off

Health insurance

Zusammenfassung

IRG Physical & Hand Therapy in Washington state is seeking a Front Office Coordinator to manage patient scheduling, answer calls, process referrals, and collect payments while ensuring HIPAA compliance and a positive patient experience.

You will work in a fast-paced, friendly environment, build rapport with diverse patients, and support the clinic with admin tasks, EMR use, and insurance authorizations. This role offers a local, community-focused culture and competitive benefits.

Qualifikationen

• 2+ years experience in a customer facing position.
• Knowledge and adherence to HIPAA laws and compliance regulations.

Aufgaben

• Manage appointment schedules and optimize availability.
• Handle all incoming phone calls and referrals.
• Collect time of service payments and obtain insurance authorizations.
• Build rapport with clients through strong communication and empathy.

Kenntnisse

Customer service

HIPAA compliance

Technology proficiency

EMR systems

Microsoft Office

Ausbildung

High school diploma

Bachelor's degree preferred

Tools

EMR software

Microsoft Office

Jobbeschreibung

IRG Physical & Hand Therapy in Washington state is seeking a Front Office Coordinator to manage patient scheduling, answer calls, process referrals, and collect payments while ensuring HIPAA compliance and a positive patient experience.

You will work in a fast-paced, friendly environment, build rapport with diverse patients, and support the clinic with admin tasks, EMR use, and insurance authorizations. This role offers a local, community-focused culture and competitive benefits.