Front Office Lead — Elevate Patient Experience & Reception

South Sound Physical & Hand Therapy; Ellensburg (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Local WA-based company

1:1 patient care model

Student loan assistance

Career advancement

Community involvement

Benefits package

Job summary

IRG Physical & Hand Therapy is seeking a Front Office Coordinator to manage busy front desk operations, schedule optimization, and patient communications. The role emphasizes building relationships, HIPAA compliance, and delivering exceptional patient experiences in a local WA clinic.

We offer a 1:1 patient care model, student loan assistance, career advancement opportunities, a comprehensive benefits package, and active community involvement.

Qualifications

• High school diploma (Bachelor's degree in related field preferred).
• 2+ years experience in a customer facing position.
• Knowledge and adherence to HIPAA laws and compliance regulations.

Responsibilities

• Oversee day-to-day medical receptionist duties and optimize patient appointment schedules.
• Handle all incoming phone calls and referrals, collect time of service payments and obtain insurance authorizations.

Skills

Customer-facing experience

Education

Bachelors degree in related field

Job description

IRG Physical & Hand Therapy is seeking a Front Office Coordinator to manage busy front desk operations, schedule optimization, and patient communications. The role emphasizes building relationships, HIPAA compliance, and delivering exceptional patient experiences in a local WA clinic.

We offer a 1:1 patient care model, student loan assistance, career advancement opportunities, a comprehensive benefits package, and active community involvement.