Front Office Pro: Elevate Patient Experience

IRG Physical and Hand Therapy; Mill Creek (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Continuing Education Funds

Student Loan Repayment Program

401K plan with employer match

Medical, Dental & Vision Plans

Health Savings Account (HSA) and FSAs

Long-Term Disability

Life and AD&D Insurance

Employee Assistance Program

Job summary

IRG Physical & Hand Therapy in Washington state is seeking a Front Office Coordinator to join our team. You will manage front desk duties, optimize appointment scheduling, handle calls, referrals, payments, and insurance authorizations while contributing to a patient-centered experience.

This role offers a local, family-like culture, opportunities for growth, and a competitive benefits package including PTO, 401(k) matching, and health plans.

Qualifications

• High school diploma (Bachelor's degree in related field preferred)
• 2+ years experience in a customer facing position
• Knowledge and adherence to HIPAA laws and compliance regulations

Responsibilities

• Front Office Coordinators optimize patient appointment schedules and manage all incoming phone calls.
• Process and convert referrals, collect time of service payments, and obtain insurance authorizations.
• Support patient experience and relationships through proactive communication and coordination.

Job description

IRG Physical & Hand Therapy in Washington state is seeking a Front Office Coordinator to join our team. You will manage front desk duties, optimize appointment scheduling, handle calls, referrals, payments, and insurance authorizations while contributing to a patient-centered experience.

This role offers a local, family-like culture, opportunities for growth, and a competitive benefits package including PTO, 401(k) matching, and health plans.