Front Office & Patient Experience Coordinator

IRG Physical & Hand Therapy; Seattle (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Student loan repayment

401K matching

Medical, Dental & Vision

Paid time off

Holidays and Sick leave

HSA/FSAs

Life and AD&D Insurance

Employee Assistance Program

Job summary

IRG Physical & Hand Therapy in Seattle is seeking a Front Office Coordinator to join our team. You will manage schedules, answer calls, process referrals, collect payments and obtain insurance authorizations to ensure a smooth patient experience.

We value connection, empathy and professionalism. With local clinics and a supportive, growth‑oriented culture, this role offers work/life flexibility and opportunities to develop business and marketing skills while serving our community.

Qualifications

• Experience in a customer-facing role preferred.
• Healthcare or fitness facility experience preferred.
• Knowledge of HIPAA laws and compliance regulations.
• Able to thrive in a fast-paced environment.

Responsibilities

• Manage patient appointment schedules and optimize flow.
• Handle all incoming phone calls and referrals.
• Process and convert new referrals.
• Collect time-of-service payments and verify payments.
• Obtain insurance authorizations for services.

Skills

People skills

Multitasking

Adaptability

Self-motivated

Professional appearance

Tech proficiency

Education

High school diploma

Bachelor's preferred

Tools

EMR

Microsoft Office

Job description

IRG Physical & Hand Therapy in Seattle is seeking a Front Office Coordinator to join our team. You will manage schedules, answer calls, process referrals, collect payments and obtain insurance authorizations to ensure a smooth patient experience.

We value connection, empathy and professionalism. With local clinics and a supportive, growth‑oriented culture, this role offers work/life flexibility and opportunities to develop business and marketing skills while serving our community.