Front Office Coordinator: Elevate Patient Experience

IRG Physical & Hand Therapy; Ellensburg (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Continuing Education Funds

Student Loan Repayment Program

401K plan with employer match

Medical, Dental & Vision Plans

Health Savings Account (HSA) and FSAs

Long-Term Disability

Life and AD&D Insurance

Employee Assistance Program

Job summary

IRG Physical & Hand Therapy seeks a Front Office Coordinator to join our team. You will manage front desk operations, optimize patient scheduling, and serve as the first point of contact for referrals and inquiries.

Responsibilities include handling calls, obtaining insurance authorizations, collecting payments, and supporting patient experience with empathy and clear communication. We value community involvement and local patient care in WA.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 2+ years in a customer-facing role.
• Knowledge of HIPAA laws and compliance regulations.

Responsibilities

• Coordinate front desk operations and patient scheduling.
• Manage calls, referrals, and collect time of service payments.
• Obtain insurance authorizations and support patient experience.
• Proficient with EMR and Microsoft Office.

Skills

People skills

HIPAA compliance

Multitasking

Education

High school diploma

Bachelor's degree preferred

Tools

EMR

Microsoft Office

Job description

IRG Physical & Hand Therapy seeks a Front Office Coordinator to join our team. You will manage front desk operations, optimize patient scheduling, and serve as the first point of contact for referrals and inquiries.

Responsibilities include handling calls, obtaining insurance authorizations, collecting payments, and supporting patient experience with empathy and clear communication. We value community involvement and local patient care in WA.