Front Office Associate — Customer Experience & Admin

Miracle-Ear, Inc.; Laguna Woods (CA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Health Savings Account

Life insurance

Paid time off

Job summary

Miracle-Ear is seeking a Front Office Associate to join our clinic team and help people rediscover the emotions of sound. You will manage the customer intake process, coordinate appointments, and support clinical operations while driving store performance.

This role reports to the Area Manager and requires a high school diploma plus 2+ years of administrative and customer support experience. Proficiency with Microsoft Office and Windows, plus strong communication skills, are essential.

Qualifications

• High school diploma or equivalent.
• 2+ years administrative experience.
• 2+ years in direct customer support.
• 2+ years of appointment setting experience.
• Comfortable handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and deliver a quality experience.
• Coordinate appointments and effective schedule management.
• Drive customer appointments with outbound calls.
• Support billing, invoicing, and respond to inquiries.
• Maintain customer database with data privacy compliance.
• Provide follow-up care and assist with hearing aid devices.

Skills

Customer service

Appointment management

Communication

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Windows

Job description

Miracle-Ear is seeking a Front Office Associate to join our clinic team and help people rediscover the emotions of sound. You will manage the customer intake process, coordinate appointments, and support clinical operations while driving store performance.

This role reports to the Area Manager and requires a high school diploma plus 2+ years of administrative and customer support experience. Proficiency with Microsoft Office and Windows, plus strong communication skills, are essential.