Front Office Experience Lead - Patient Care

Athletico; Garner (NC); On-site; USD 20,664 - 31,684; Full time

Benefits offered by this job

Medical, Dental & Vision

HSA/FSA

401(k)

Paid time off

Bereavement leave

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with Clinic Manager, PES, Billing, and clinical teams to uphold data integrity and support revenue cycle performance.

In this role you will educate patients on financial responsibilities, collect time-of-service payments, manage scheduling, and monitor KPIs while maintaining HIPAA compliance and delivering exceptional

Qualifications

• Customer service experience required.
• Familiar with insurance verification and patient payments.
• Experience with EMR/EHR and scheduling dashboards.
• Strong communication and data accuracy.

Responsibilities

• Greet patients and provide a warm front-office experience.
• Complete patient intake and registration with demographic verification and insurance eligibility.
• Educate patients on financial responsibilities and payment options.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows for provider availability and access.
• Monitor KPIs for registration accuracy and patient satisfaction.

Skills

Customer service

MS Office

Excel

Communication

HIPAA knowledge

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with Clinic Manager, PES, Billing, and clinical teams to uphold data integrity and support revenue cycle performance.

In this role you will educate patients on financial responsibilities, collect time-of-service payments, manage scheduling, and monitor KPIs while maintaining HIPAA compliance and delivering exceptional