Front Office Patient Care Coordinator • Help Families Grow

First Fertility; Reading (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Fertility Centers of New England in Reading, MA is hiring a full-time Patient Care Coordinator for our Reading center. You will be the first contact for patients, handling calls, scheduling, and check-in/out to keep each day running smoothly in a busy healthcare setting.

The role requires experience in healthcare environments, EMR and phone systems, and strong communication with patients. On-site schedule is Monday–Friday with occasional weekend coverage.

Qualifications

• Experience in a professional healthcare setting.
• Medical office and medical records experience (1 year preferred).
• Experience with EMR systems, Microsoft Outlook Calendar, and multi-line phone systems (1 year preferred).
• Strong communication skills and a friendly, professional presence with patients.
• Strong attention to detail and work ethic.
• Ability to stay organized and composed in a fast-paced front office.

Responsibilities

• Answer, screen, and direct incoming calls on a multi-line phone system.
• Schedule patient visits and procedures, and confirm upcoming appointments.
• Greet patients and visitors, and complete patient check-in and check-out.
• Respond to routine questions and provide general practice information.
• Process medical records requests.
• Fax, file, and scan documents to keep patient records accurate and current.
• Support other administrative tasks as assigned by the manager.

Skills

Healthcare experience

EMR systems

Phone system proficiency

Communication skills

Attention to detail

Organization in fast-paced front desk

Tools

Microsoft Outlook Calendar

Job description

Fertility Centers of New England in Reading, MA is hiring a full-time Patient Care Coordinator for our Reading center. You will be the first contact for patients, handling calls, scheduling, and check-in/out to keep each day running smoothly in a busy healthcare setting.

The role requires experience in healthcare environments, EMR and phone systems, and strong communication with patients. On-site schedule is Monday–Friday with occasional weekend coverage.