Patient Care Coordinator — Front Desk & Scheduling

First Fertility; Reading (Berks County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Supportive work environment

Job summary

Fertility Centers of New England in Reading, MA is hiring a full-time Patient Care Coordinator to join our front office team. As the first point of contact for patients and visitors, you will manage calls, scheduling, and check-in/check-out to keep daily operations running smoothly.

The ideal candidate has healthcare office experience, familiarity with EMR systems and Microsoft Outlook, and strong communication skills.

Qualifications

• Experience in a professional healthcare setting is preferred.
• Experience with EMR systems and Microsoft Outlook Calendar is preferred.
• Strong communication skills and a friendly, professional presence with patients.
• Excellent attention to detail and the ability to stay organized in a fast-paced front office.

Responsibilities

• Answer, screen, and direct calls on a multi-line phone system.
• Schedule patient visits and procedures and confirm appointments.
• Greet patients and visitors and manage check-in/check-out.
• Process medical records requests; fax, file, and scan documents.

Skills

Communication

Customer service

Organized

Professional presence

Tools

EMR systems

Microsoft Outlook Calendar

Multi-line phone systems

Job description

Fertility Centers of New England in Reading, MA is hiring a full-time Patient Care Coordinator to join our front office team. As the first point of contact for patients and visitors, you will manage calls, scheduling, and check-in/check-out to keep daily operations running smoothly.

The ideal candidate has healthcare office experience, familiarity with EMR systems and Microsoft Outlook, and strong communication skills.