Fertility Center Front Desk & Patient Access Specialist

Talentify; Menlo Park (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Generous PTO and holidays

Medical, Dental, Vision Insurance

401(k) with company match

Health Savings Account

Job summary

CCRM Fertility is seeking a Patient Access Coordinator to greet and register patients, collect insurance details, and provide front office support. The role requires handling co-pays, scheduling, and maintaining organized records to ensure a smooth patient entry to the Care Center.

You'll work with the Practice Administrator, often in a fast-paced team environment, and may require weekend/evening hours. Strong customer service and attention to detail are essential.

Qualifications

• 1+ year administrative experience required.
• Prior experience in reproductive medicine or Women’s health is preferred.
• Ability to work weekends, evenings, and holidays on a rotating basis.

Responsibilities

• Greet and register patients upon arrival, creating a welcoming atmosphere.
• Scan insurance cards, IDs and prior medical records.
• Process co-pays, pre-payments, and past-due balances before service.
• Schedule or reschedule appointments and communicate changes promptly.
• Monitor the correspondence dashboard in Athena.
• Protect patient confidentiality and medical records.

Skills

Administrative experience

Athena familiarity

Education

High School Diploma or GED

Tools

Athena EHR

Job description

CCRM Fertility is seeking a Patient Access Coordinator to greet and register patients, collect insurance details, and provide front office support. The role requires handling co-pays, scheduling, and maintaining organized records to ensure a smooth patient entry to the Care Center.

You'll work with the Practice Administrator, often in a fast-paced team environment, and may require weekend/evening hours. Strong customer service and attention to detail are essential.