Patient Care Coordinator

First Fertility; Reading (Berks County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Supportive work environment

Job summary

Fertility Centers of New England in Reading, MA is hiring a full-time Patient Care Coordinator to join our front office team. As the first point of contact for patients and visitors, you will manage calls, scheduling, and check-in/check-out to keep daily operations running smoothly.

The ideal candidate has healthcare office experience, familiarity with EMR systems and Microsoft Outlook, and strong communication skills.

Qualifications

• Experience in a professional healthcare setting is preferred.
• Experience with EMR systems and Microsoft Outlook Calendar is preferred.
• Strong communication skills and a friendly, professional presence with patients.
• Excellent attention to detail and the ability to stay organized in a fast-paced front office.

Responsibilities

• Answer, screen, and direct calls on a multi-line phone system.
• Schedule patient visits and procedures and confirm appointments.
• Greet patients and visitors and manage check-in/check-out.
• Process medical records requests; fax, file, and scan documents.

Skills

Communication

Customer service

Organized

Professional presence

Tools

EMR systems

Microsoft Outlook Calendar

Multi-line phone systems

Job description

About Fertility Centers of New EnglandFertility Centers of New England (FCNE) helps individuals and couples build their families through compassionate, personalized care at centers across Massachusetts, New Hampshire, Maine, and Rhode Island. Our services include IVF, IUI, egg freezing, egg donation, surrogacy, and genetic testing, with dedicated support for LGBTQ+ family building, single parents, and fertility preservation.The RoleWe are hiring a full-time Patient Care Coordinator to join the front office team at our Reading, MA center. As the first point of contact for patients and visitors, you will keep each day running smoothly by managing calls, scheduling, and patient check-in and check-out. This role is a great fit for someone friendly, organized, and steady in a busy healthcare setting.What You’ll DoYou will be the welcoming, organized presence that keeps every patient visit on track.Answer, screen, and direct incoming calls on a multi-line phone systemSchedule patient visits and procedures, and confirm upcoming appointmentsGreet patients and visitors, and complete patient check-in and check-outRespond to routine questions and provide general practice informationProcess medical records requestsFax, file, and scan documents to keep patient records accurate and currentSupport other administrative tasks as assigned by the managerWhat We’re Looking ForExperience working in a professional healthcare settingMedical office and medical records experience (1 year preferred)Experience with EMR systems, Microsoft Outlook Calendar, and multi-line phone systems (1 year preferred)Strong communication skills and a friendly, professional presence with patientsStrong attention to detail and work ethicAbility to stay organized and composed in a fast-paced front officeScheduleThis is a full-time, hourly, on-site position at our Reading, MA center. Scheduled hours vary: Monday through Friday, 8:00 am to 4:30 pm or 8:30 am to 5:00 pm. This role also works one weekend per month, 8:00 am to 12:00 pm.Pay Range: $20.00 to $25.00 per hourJoin UsWhen you join the Fertility Centers of New England, you become part of a collaborative team focused on innovation, excellence, and care. You’ll play a vital role in supporting individuals through one of the most important journeys of their lives. We offer competitive compensation, comprehensive benefits, and a mission-driven, supportive work environment..