Fertility Patient Care & Experience Specialist

Generation Next Fertility; New York (NY); On-site; USD 65,000 - 68,000; Full time

Job summary

Generation Next Fertility seeks a Patient Care Coordinator to deliver exceptional patient service while supporting clinical and administrative tasks. You will coordinate appointments, communicate with physicians, document in the EMR, and assist patients throughout their fertility journey.

The role emphasizes compassionate, proactive, and professional patient interactions, with on-call responsibilities and a fast-paced clinical environment.

Qualifications

• Customer-focused professional with strong communication skills.
• Experience handling patient inquiries and coordinating care.
• Proficient with EMR systems and patient communications.
• Highly organized, detail-oriented, and able to multitask in a fast-paced setting.

Responsibilities

• Provides exceptional customer service to patients and families.
• Coordinates appointments, follow-ups, and physician communications.
• Documents interactions accurately in the electronic medical record.
• Acts as liaison between patients, physicians, and administrative staff.
• On-call support and coverage as needed.

Skills

Customer service

Communication

Organization

EMR experience

Multitasking

Microsoft Office

Healthcare experience

Tools

EMR software

Patient portal

Job description

Generation Next Fertility seeks a Patient Care Coordinator to deliver exceptional patient service while supporting clinical and administrative tasks. You will coordinate appointments, communicate with physicians, document in the EMR, and assist patients throughout their fertility journey.

The role emphasizes compassionate, proactive, and professional patient interactions, with on-call responsibilities and a fast-paced clinical environment.