Compassionate Front Desk & Patient Services Coordinator

Everleap Fertility; Littleton (CO); Sur place; USD 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

Retirement 401K Plan

Paid Time Off & Holidays

Company Paid Life Insurance & Long‑/TD

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Résumé du poste

Everleap Fertility in Littleton, CO is seeking a Patient Services Coordinator to be the first point of contact for patients, ensuring a welcoming and professional experience during fertility care. The role requires coordinating appointments, handling patient payments, and collaborating with physicians and staff to support exceptional patient care in a fast-paced healthcare setting.

This full-time position includes occasional weekend rotation and benefits.

Qualifications

• High School Diploma or GED.
• Minimum 1 year of administrative, healthcare, hospitality, or customer service experience.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, patient-centered environment.
• Proficient with Microsoft Office and general computer applications.

Responsabilités

• Serve as the first point of contact for patients and visitors, creating a welcoming, compassionate, and professional experience.
• Guide patients through each stage of their visit, answering questions and helping them feel supported throughout their fertility journey.
• Schedule, confirm, and manage appointments while following provider scheduling templates and coordinating patient flow.
• Identify and resolve scheduling conflicts, making recommendations to ensure an efficient patient experience.
• Collect patient payments and help ensure insurance and demographic information is accurate and up to date.
• Partner closely with physicians, nurses, financial counselors, and administrative staff to coordinate exceptional patient care.
• Process medical records requests and maintain accurate patient information.
• Answer incoming calls, respond to patient inquiries, and provide excellent customer service.
• Support daily office operations, including ordering supplies, maintaining front desk and waiting room areas, and ensuring the clinic presents a professional and welcoming environment.
• Contribute to a collaborative team culture focused on delivering an outstanding patient experience.

Connaissances

Communication

Interpersonal skills

Microsoft Office

General computer applications

Formation

High School Diploma or GED

Associate degree coursework in healthcare administration or related field

Outils

EMR/EHR systems

Description du poste

Everleap Fertility in Littleton, CO is seeking a Patient Services Coordinator to be the first point of contact for patients, ensuring a welcoming and professional experience during fertility care. The role requires coordinating appointments, handling patient payments, and collaborating with physicians and staff to support exceptional patient care in a fast-paced healthcare setting.

This full-time position includes occasional weekend rotation and benefits.