Front Office & Patient Access Navigator

Maple City Health Care Center, Inc.; Goshen (IN); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement plan

Childcare reimbursement

Professional development

Descrizione del lavoro

CAPS & Maple City is a Federally Qualified Health Center focused on improving community health by providing accessible, quality care. The Front Office Team Member supports patient resources by handling front desk tasks, enrollment events, and coordinating with care teams to ensure smooth patient flow.

The role requires bilingual English/Spanish communication, proficiency with Word/Excel, and experience with EMR systems.

Competenze

• High school diploma or GED required.
• Associates degree or equivalent preferred.
• Six months customer service experience, preferably in a health care setting.
• Experience working in cross-cultural settings.
• Typing speed of 45 wpm highly preferred.

Mansioni

• Greets patients and the public in person and may assist with calls as needed.
• Participates in front office team to ensure smooth patient flow and high service levels.
• Engages in community enrollment events including CAPS & Maple City mobile unit.
• Performs opening and closing tasks for the front office.
• Performs other duties to support the team as assigned.

Conoscenze

Word

Excel

EMR

Interpersonal skills

Bilingual EN/ES

Formazione

High school diploma / GED

Associates degree preferred

Customer service experience 6 months

Cross-cultural experience

Typing 45 wpm preferred

Strumenti

EMR software

Descrizione del lavoro

CAPS & Maple City is a Federally Qualified Health Center focused on improving community health by providing accessible, quality care. The Front Office Team Member supports patient resources by handling front desk tasks, enrollment events, and coordinating with care teams to ensure smooth patient flow.

The role requires bilingual English/Spanish communication, proficiency with Word/Excel, and experience with EMR systems.