Front Office & Mobile Health Unit Driver

Maple City Health Care Center, Inc.; Goshen (IN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Childcare reimbursement

Student loan reimbursement

Professional development

Inclusive workplace

Job summary

CAPS & Maple City is seeking a Front Office Team Member to join the Patient Resources Team. The role includes driving the mobile health unit to events, assisting with patient intake, scheduling, insurance verification, and data entry.

Bilingual Spanish/English skills and healthcare customer service experience are preferred. The successful candidate will operate the MHU per protocol, maintain HIPAA privacy, and support a collaborative, inclusive workplace focused on providing access to quality

Qualifications

• Requires high school diploma or GED; associates degree preferred
• Experience in customer service, preferably healthcare
• Ability to read and interpret safety/operational documents
• Proficient in Word and Excel; EMR experience preferred
• Bilingual Spanish/English required or strongly preferred
• Strong interpersonal and communication skills

Responsibilities

• Greet patients in a fast-paced setting with excellent customer service
• Identify and route inquiries to appropriate staff while addressing questions
• Maintain patient data privacy and HIPAA compliance
• Schedule visits, verify insurance eligibility, collect demographics
• Assist with community enrollment events and mobile unit setup/teardown
• Operate and maintain the mobile health unit per protocol
• Support staff communication and patient intake processes
• Complete telephone encounters and maintain documentation

Skills

Customer service

Bilingual Spanish/English

Communication

Data entry

EMR systems

Word processing

Excel

Interpersonal skills

Education

Associates degree or equivalent

High school diploma or GED

Tools

EMR software

Word processing

Job description

Job Summary

CAPS & Maple City is an organization that supports healthy, safe, and thriving children and families by providing quality, comprehensive services to all.

Description

The Front Office (FO) Team Member is a member of the Patient Resources Team that includes health care navigators, billing, and social services. The FO member supports the mission and values of CAPS & Maple City by providing patient care by improving patients’ access to quality healthcare. In addition, this FO staff member will be responsible for driving the mobile health unit (MHU) to and from community events, and any set up and tear down needed, by following the MHU protocol.

Duties And Responsibilities

• Demonstrates excellent customer service while greeting patients in a fast-paced setting.
• Identifies and addresses patients’ questions and concerns, resolving issues when possible, and routing requests and messages to appropriate staff.
• Maintains accurate data in the electronic health record and maintains patient privacy and security as outlined by HIPAA.
• Schedules patient visits, verifies insurance eligibility, and collects patient demographics; maintains proficiency in insurance basics.
• Participates in community patient enrollment events
• Helps with maintaining the mobile unit at events
• Understands and can fully operate the mobile unit
• Utilizes multiple resources for staff communication
• Completes patient intake
• Completes certain telephone encounters
• Communicates with patients
• Other duties that support our shared work, as assigned
• This description does not cover or contain a comprehensive listing of all activities

Required Skills and Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Proficient in Word and Excel; experience using an EMR or other integrated software system preferred
• Ability to write routine reports and documentation
• Ability to speak effectively to the public in person or on the telephone
• Bilingual: Spanish/English
• Demonstrates effective interpersonal skills

Education And Experience

• High school graduate or GED equivalent required
• Associates degree or equivalent work experience preferred
• Six months previous customer service experience, preferably in a health care setting
• Experience in cross-cultural settings

Requirements

• Ability to lift up to 20 pounds
• Ability to perform prolonged periods of time in front of a computer
• Ability to perform prolonged or extensive standing and walking
• Ability to perform considerable reaching, stooping, bending, kneeling, crouching
• Ability to drive a 30 ft MHU following all protocols
• Have a valid driver’s license
• Have an acceptable driving record
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
• We are required by federal law to verify identity and eligibility to work in U.S.

What We Offer

• Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement, student loan reimbursement)
• Opportunities for professional development and growth
• A supportive and inclusive workplace culture
• The chance to make a meaningful impact on the healthcare and social services experience in our community

CAPS & Maple City is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.

This position may be funded by the Rural Health Transformation Program. This Rural Health Transformation Program is supported by the Centers for Medicare & Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $206,927,896.80 with 100 percent funded by CMS/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by CMS/HHS, or the U.S. Government.