Front Desk and Patient Services Coordinator

VERNON J HARRIS EAST END COMMUNITY HEALTH CENTER; United States; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid time off

Job summary

Capital Area Health Network seeks a Front Desk Representative to greet patients, verify registrations and insurance, and support the medical center’s system of care. The role requires strong communication and customer service skills, with a focus on accuracy and patient warmth.

The position handles insurance verification, patient registration, and follow-up on appointments, with daily reporting and coordination with the team.

Qualifications

• Two years of experience in a medical office as a customer service or front desk representative.
• High School diploma or GED.
• Bilingual proficiency preferred.

Responsibilities

• Greet and register patients at the front desk and verify information in the system.
• Verify Insurance cards and process patient registrations and payments.
• Attend daily huddle and manage missed or canceled appointments.
• Educate patients about the care system, programs, and payment responsibilities.
• Generate reports on patient services and maintain supply checks.

Skills

Customer service

Front desk

Communication

Typing

Faxing

Scanning

Telephone etiquette

Education

High School diploma or GED

Tools

EClinicalWorks

Job description

Capital Area Health Network seeks a Front Desk Representative to greet patients, verify registrations and insurance, and support the medical center’s system of care. The role requires strong communication and customer service skills, with a focus on accuracy and patient warmth.

The position handles insurance verification, patient registration, and follow-up on appointments, with daily reporting and coordination with the team.