Patient Access Specialist: Front Desk & Care Coordination

Hanger; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation Packages

8 Paid National Holidays & 4 floating/

PTO incl. Vacation and Sick time

Medical, Dental, Vision Benefits

401k Savings and Retirement Plan

Parental Bonding Leave

Job summary

Hanger is seeking a front desk Patient Care Center coordinator to deliver exceptional patient experiences and coordinate front office activities. You will gather patient and insurance information, verify benefits and maintain secure records.

Key duties include handling calls, scheduling, collecting co-pays, and supporting reimbursement processes while upholding HIPAA and company policies. Join a team focused on accurate documentation and patient-first service.

Qualifications

• High school diploma or equivalent.
• Be at minimum a good fit for the job, as determined by the Talent Bullseye assessment.
• Preferred minimum two to four years of customer service, administrative, or related experience; experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record.
• A minimum score of 70 on the Talent Bullseye assessment is required.

Responsibilities

• Provide the highest level of customer service to patients, fellow employees and referral sources.
• Counsel patients regarding their financial responsibility once benefits have been verified.
• Obtain all co-payments and over-the-counter cash when applicable; complete cash receipts per guidelines.
• Maintain accurate and complete patient files, ensuring compliance with Hanger policies and HIPAA rules.
• Assist with scheduling clinician schedules to ensure proper coverage of patient appointments.
• Process referrals/authorizations/prescriptions to ensure complete and timely information.

Skills

Interpersonal skills

Oral and written communication

Customer service

Receptionist duties

Education

High school diploma

Tools

Windows-based software

Email

Job description

Hanger is seeking a front desk Patient Care Center coordinator to deliver exceptional patient experiences and coordinate front office activities. You will gather patient and insurance information, verify benefits and maintain secure records.

Key duties include handling calls, scheduling, collecting co-pays, and supporting reimbursement processes while upholding HIPAA and company policies. Join a team focused on accurate documentation and patient-first service.