Front Office Operations Leader — Guest Experience

Kimpton Hotels & Restaurants; Miami (FL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Bonus pay

Paid time off

Medical/dental/vision insurance

401k

Job summary

Kimpton Hotels & Restaurants in Miami seeks an experienced Front Office Manager to lead all front office operations and maintain a high level of guest service. You will mentor the team, balance revenues, review daily logs, and ensure smooth shifts while controlling payroll and expenses.

The role requires 2 years of hospitality management, strong communication, and familiarity with Opera and MS Office. A Bachelor's degree is preferred, and flexibility to work evenings, weekends, and holidays is

Qualifications

• 2 years of management experience in hospitality
• Bachelor's degree preferred
• Experience with Opera and MS Office preferred

Responsibilities

• Lead all Front Office operations and maintain a high level of guest service
• Provide mentorship and coaching to the Front Office team
• Balance revenues and review Front Desk logbook and arrivals
• Assist guests with services and follow cash-handling procedures
• Schedule shifts and supervise front office staff
• Meet payroll and expense budgets

Skills

Leadership

People management

Communication

Customer service

Problem solving

Education

Bachelor's degree

Tools

Opera

Microsoft Office

Job description

Kimpton Hotels & Restaurants in Miami seeks an experienced Front Office Manager to lead all front office operations and maintain a high level of guest service. You will mentor the team, balance revenues, review daily logs, and ensure smooth shifts while controlling payroll and expenses.

The role requires 2 years of hospitality management, strong communication, and familiarity with Opera and MS Office. A Bachelor's degree is preferred, and flexibility to work evenings, weekends, and holidays is