Front Office Supervisor: Lead Guest Experience & Team

White Lodging; Clemson (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

401(k) with match

Vacation Time Off

DailyPay

Wellness tools access

Room Discounts

Job summary

White Lodging seeks a Front Office Supervisor to lead the front desk team and uphold brand standards across properties. You’ll ensure smooth check-in/check-out, guest service excellence, and adherence to procedures.

You’ll train associates, handle routine issues, and collaborate with managers to deliver memorable guest experiences while managing the front desk operations and ensuring system proficiency. This role requires strong communication, problem solving, and the ability to stand for long

Qualifications

• Experience delivering high-quality guest service.
• Ability to operate hotel computer/reservation system.
• Ability to lift up to 25 lbs and stand for extended periods.

Responsibilities

• Ensure Front Office team meets brand standards and audits.
• Perform hourly functions and operate department equipment.
• Assist in training new associates and cross-training existing associates.
• Resolve routine associate issues and escalate as needed.
• Communicate effectively with guests, associates, and managers.
• Maintain knowledge of hotel property, services, and nearby amenities.

Skills

Guest service

Team leadership

Problem solving

Customer communication

Tools

Hotel reservation system

Job description

White Lodging seeks a Front Office Supervisor to lead the front desk team and uphold brand standards across properties. You’ll ensure smooth check-in/check-out, guest service excellence, and adherence to procedures.

You’ll train associates, handle routine issues, and collaborate with managers to deliver memorable guest experiences while managing the front desk operations and ensuring system proficiency. This role requires strong communication, problem solving, and the ability to stand for long