Front Office Supervisor

Four Points by Sheraton NY FIDI; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

Fourpointsnewyorkdowntown is seeking a detail-oriented front desk supervisor to lead daily operations and deliver an exceptional guest experience. You will coach team members, uphold professionalism, manage check-in/check-out, billing, and administrative tasks, and ensure accurate records.

You will monitor arrivals, reservations, and guest requests, resolve concerns promptly, and collaborate with housekeeping and maintenance to support smooth operations.

Qualifications

• Experience in front desk or guest services.
• Prior leadership or supervisory experience.
• Strong communication and interpersonal skills.
• Ability to stay organized and multitask in a fast-paced environment.
• Familiarity with front office systems and reservation platforms.
• Experience with cash handling and basic administrative tasks.

Responsibilities

• Oversee daily front desk operations ensuring smooth service.
• Coach and motivate front desk staff to deliver consistent guest service.
• Monitor arrivals, departures, reservations, and guest events.
• Address guest concerns promptly and escalate when needed.
• Coordinate with housekeeping, maintenance, and other departments.
• Assist with scheduling, shift coverage, and staffing.
• Ensure accurate check-in/check-out, billing, and records.
• Maintain front office records and cash-handling accuracy.
• Promote a positive team environment focused on service quality.

Skills

Front desk leadership

Guest services excellence

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Cash handling

Shift coaching

PMS familiarity

Tools

PMS systems

Reservation platforms

Job description

We are seeking a detail-oriented and service-driven professional to lead front desk operations and support a welcoming guest experience. In this role, you will help ensure smooth daily operations, coach team members, and uphold high standards of professionalism, efficiency, and guest satisfaction.

Responsibilities

• Oversee daily front office operations to ensure smooth and efficient service
• Support, train, and motivate front desk team members to deliver consistent guest service
• Monitor arrivals, departures, reservations, and special guest requests
• Handle guest concerns promptly and professionally, escalating issues when needed
• Coordinate with housekeeping, maintenance, and other departments to support operational needs
• Assist with scheduling, shift coverage, and daily staffing requirements
• Ensure accurate completion of check-in, check-out, billing, and administrative procedures
• Help maintain front office records, reports, and cash-handling accuracy
• Promote a positive team environment focused on service quality and accountability
• Uphold company policies, safety standards, and guest confidentiality

Qualifications

• Previous experience in front desk, guest services, or a similar hospitality role
• Prior leadership or supervisory experience preferred
• Strong communication, problem-solving, and interpersonal skills
• Ability to stay organized and manage multiple priorities in a fast-paced environment
• Working knowledge of front office systems, reservation platforms, or property management systems
• Experience with cash handling, reporting, and basic administrative tasks
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed
• Commitment to delivering exceptional guest service and supporting team success

Preferred Attributes

• Professional, approachable, and calm under pressure
• Strong attention to detail and a proactive mindset
• Ability to coach others and contribute to a collaborative work culture
• Adaptability and willingness to support changing business needs

What We Offer

• Opportunities to grow within a customer-focused organization
• A supportive team environment
• The chance to make a meaningful impact on guest satisfaction and daily operations