Front Office Operations Lead – Guest Experience

aljsco; Louisville (KY); On-site; USD 55,000 - 85,000; Full time

Job summary

aljsco is seeking a Front Office Manager to supervise daily hotel operations, oversee guest arrivals and departures, and deliver exceptional service ensuring personalized attention for every guest.

Responsibilities include optimizing room revenue, supervising front desk staff, maintaining SOPs, coordinating with departments, managing schedules and budgets, and training the team to handle peak periods with professionalism and tact.

Qualifications

• College degree preferred for supervisory role in hotel operations.
• Experience in supervising front office staff is required.
• Strong communication and organizational skills are essential.

Responsibilities

• Assist in ensuring guest satisfaction while maximizing room revenue by supervising Front Office operations
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Skills

Leadership

Customer service

Communication

Problem solving

Staff development

Education

College degree preferred

Tools

Microsoft Office

Word

Excel

Epitome

Job description

aljsco is seeking a Front Office Manager to supervise daily hotel operations, oversee guest arrivals and departures, and deliver exceptional service ensuring personalized attention for every guest.

Responsibilities include optimizing room revenue, supervising front desk staff, maintaining SOPs, coordinating with departments, managing schedules and budgets, and training the team to handle peak periods with professionalism and tact.