Front Office Supervisor

Blue Sky Hospitality Solutions; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hospitality company in Philadelphia is seeking a dynamic Front Office Supervisor to lead front desk operations and deliver exceptional guest experiences. This role involves overseeing daily operations, ensuring accuracy in financial transactions, and driving guest satisfaction. The ideal candidate will have supervisory experience in hotel operations, strong leadership and communication skills, and a passion for guest service. The position offers flexible working hours to meet operational needs.

Qualifications

• Previous Front Office or hotel operations experience, supervisory experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Detail-oriented with understanding of hotel financial processes.
• Passion for guest service and creating memorable experiences.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Responsibilities

• Oversee daily front desk operations and ensure accuracy in financial transactions.
• Deliver seamless check-in/check-out aligned with brand standards.
• Lead and coach front desk associates and night audit team.
• Uphold brand standards and monitor service metrics.
• Act as Manager on Duty during assigned shifts and respond to guest needs.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Guest service

Job description

Front Office Supervisor
Department: Front Office
Reports To: Director of Front Office / Front Office Manager
Status: Full-Time | Hourly

Join Our Team – Where Service is a “Yes” Culture

We are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences. This role is perfect for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless arrivals and departures while maintaining strong operational and financial accuracy.

As a key leader in the Front Office, you will serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality.

What You’ll Do

Lead Front Office Operations

• Oversee daily front desk operations, ensuring accuracy in all financial transactions
• Reconcile and verify revenue, payments, taxes, and adjustments
• Review and balance daily reports across rooms, F&B, and other outlets
• Investigate and resolve discrepancies with attention to detail
• Support smooth transitions between operational days

Drive Guest Experience Excellence

• Deliver a seamless check-in and check-out experience aligned with brand standards
• Personally engage with guests to ensure satisfaction and resolve concerns promptly
• Recognize and honor Member's benefits, ensuring all benefits are delivered
• Maintain a strong presence in the lobby to support service and team performance

Supervise & Develop the Team

• Lead, coach, and support front desk associates and night audit team
• Ensure professionalism, accountability, and service consistency
• Act as a role model for guest engagement and problem resolution

Ensure Brand Compliance & Performance

• Uphold brand standards including response times, guest engagement, and loyalty recognition
• Monitor mobile check-in/check-out, guest cases, and service metrics
• Ensure all interactions reflect our commitment to personalized, anticipatory service

Act as Manager on Duty

• Oversee hotel operations during assigned shifts
• Respond to guest issues, emergencies, and operational needs
• Ensure safety, security, and service continuity at all times

What We’re Looking For

• Previous Front Office or hotel operations experience (supervisory experience preferred)
• Strong leadership, communication, and problem-solving skills
• Detail-oriented with a solid understanding of hotel financial processes
• Passion for guest service and creating memorable experiences
• Ability to work flexible schedules including evenings, weekends, and holidays