Front Office Lead: Guest Experience Champion

Loews Hotels & Co; Rosemont (IL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

Paid Sick Days, Vacation, Holidays & P

Training & Development opportunities

Pet Insurance & Pet Bereavement

Complimentary parking

Complimentary meals in Team Member Caf

Complimentary use of fitness center

Team Member Hotel Rates, other discou

Community volunteer opportunities

Job summary

Loews Chicago O'Hare, situated between Downtown Chicago and O'Hare, seeks an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews Hotels' commitment to excellence.

As the face of our front desk operations, you'll balance operational precision with a warm, welcoming approach, oversee payroll, training, room allocations, and guest feedback to deliver seamless experiences for business and leisure travelers.

Qualifications

• Bachelor's Degree or relevant work experience required.
• Minimum 2 years guest service experience in hotel hospitality.
• Minimum 1 year guest service leadership experience preferred.
• Experience with Opera Property Management System preferred.
• Knowledge of budgeting, forecasting and financial analysis in hotel setting preferred.
• Ability to stand for long periods of time.

Responsibilities

• Oversee daily Front Office operations to ensure smooth service delivery.
• Lead and mentor team to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Empathetic Leader

Guest-Centric Professional

Clear Communicator

Solutions-Oriented Thinker

Organized Multitasker

Education

Bachelor's Degree or relevant work experience

Tools

Opera System

Job description

Loews Chicago O'Hare, situated between Downtown Chicago and O'Hare, seeks an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews Hotels' commitment to excellence.

As the face of our front desk operations, you'll balance operational precision with a warm, welcoming approach, oversee payroll, training, room allocations, and guest feedback to deliver seamless experiences for business and leisure travelers.