Front Office Operations & Guest Experience Lead

Shamin Hotels; Virginia Beach (VA); On-site; USD 52,000 - 54,000; Full time

Job summary

Shamin Hotels' Hilton Oceanfront property is seeking an Assistant Front Office Manager to help oversee daily front desk operations and ensure exceptional guest service. The role supports the Front Office Manager in supervising reception, night audit, and concierge staff to ensure smooth check-in/check-out.

The position emphasizes staff management, VIP guest support, and collaboration with other departments to maintain guest satisfaction and hotel security, with full-time, exempt status and

Responsibilities

• Guest Services & Experience: Provide outstanding customer service by addressing guest concerns, resolving complaints, and ensuring a positive hotel experience.
• Front Desk Operations: Supervise front desk staff, including receptionists, night auditors, and concierge personnel.
• Staff Management & Training: Assist in hiring, training, and mentoring front office staff.
• Administrative & Financial Duties: Assist with financial tasks such as handling payments, deposits, and cash reconciliation.
• Collaboration & Communication: Work closely with housekeeping, maintenance, and other departments to ensure guest needs are met.

Job description

Shamin Hotels' Hilton Oceanfront property is seeking an Assistant Front Office Manager to help oversee daily front desk operations and ensure exceptional guest service. The role supports the Front Office Manager in supervising reception, night audit, and concierge staff to ensure smooth check-in/check-out.

The position emphasizes staff management, VIP guest support, and collaboration with other departments to maintain guest satisfaction and hotel security, with full-time, exempt status and